Get Support
Having a problem or want to share feedback? Email us directly. Please avoid sending unnecessary financial information.
Operator: 上海哈么尼科技有限公司
What to include
Clear context helps us investigate, but protect your financial privacy first.
- the app version and iOS version;
- the steps immediately before the issue;
- screenshots with amounts, notes, and account names redacted; and
- if genuinely useful, a diagnostic report you export from Settings — Diagnostics & Support.
Frequently asked questions
These answers reflect the current iOS version and will be updated when the product changes.
Do I need an account?
No. The current version has no account or sign-in system.
Where is my data stored?
Information is stored on your iPhone by default. If the relevant VIP feature is available and you expressly enable iCloud or accept a shared-ledger invitation, Apple CloudKit also stores or synchronizes the relevant content. We do not operate a server that stores ledger content.
Does the app support iCloud or multi-device sync?
If that VIP feature is available in the current build, you can expressly enable iCloud or CloudKit synchronization. Sharing covers only the separate shared ledger you select. Availability depends on your Apple Account, network, and CloudKit service.
Can I use it offline?
Yes. Core app features work offline. Optional map display, place search, and Apple Place ID resolution, as well as opening the website or App Store and sending support email, require an internet connection.
Does it connect to my bank or import transactions?
It does not connect to banks. You can import CSV, TSV, XLSX, or XLS files on device. The app previews, maps, and validates the data before you confirm the write, and it never uploads the source file.
Can the app read my entire photo library?
No. For a profile image, transaction attachment, or recognition teaching image, the app receives only the image you expressly provide through the iOS system photo picker or a Shortcut. A recognition source image is not written to persistent storage; a transaction attachment remains only when you select and save it with a transaction.
How do backup and restore work?
The app currently has no dedicated full-ledger backup, export, or restore feature, and iCloud sync is not a versioned backup. Whether a device backup includes app data depends on Apple’s backup settings. If you expressly enabled an available iCloud sync feature, data availability on another device also depends on the same Apple Account and actual CloudKit state. Restore Purchases restores eligible VIP entitlement, not ledger data.
How do I delete my data?
You can delete transactions, remove the profile image, and archive assets. In the current version, deleting a transaction removes it from normal views, but the record remains in the local database. To remove all local app data from the device, use Delete App rather than Offload App. Manage backup copies separately in Apple’s backup settings.
What is in a diagnostic report?
It contains app and OS versions, device family, locale, time zone, language and appearance preferences, and recent technical events. It excludes ledger names, amounts, notes, account names, images, and persistent device IDs. Creating a report does not send it automatically.
Can you recover data after accidental deletion or a device change?
We do not keep a ledger copy on a developer-operated server and cannot restore it for you directly. Recovery depends only on an Apple device backup that actually exists or, if you previously and expressly enabled it, the actual iCloud and CloudKit sync state. Neither path guarantees recovery of deleted data.
Which devices and languages are supported?
The current product targets iPhone with iOS 17 or later. The interface supports Simplified Chinese, English, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Brazilian Portuguese, Latin American Spanish, and Spanish (Spain).
Is Hameni Ledger a bank or financial-advice service?
No. It is a personal recordkeeping tool and does not provide payments, bank connectivity, investments, lending, tax filing, or professional financial advice.
Privacy requests
Most app information exists only on your device. For information we actually hold through support correspondence, you may email us to request access, correction, or deletion.